Terms & Conditions
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com
SAUNA SHIPPING DAMAGES:
PLEASE NOTE THAT IF THERE WAS NO DAMAGE NOTED ON THE FREIGHT PAPERWORK, WHICH YOU MUST SIGN UPON DELIVERY, SPAFAIR IS NOT RESPONSIBLE FOR ANY DAMAGE.
Instructions for receiving damaged product from the freight company:
1. When you receive the product by freight, check it to ensure that it is not damaged and that the style and size is correct.
2. If the product is damaged, you can refuse the shipment, however you must indicate damage on the freight company’s BOL (bill of lading) that you refused the shipment due to damage.
2.1. Contact us with your order number and request a replacement, which we will process in timely manner.
3. If the product is damaged and you accept it, you can request a partial refund for the cost of repair (damage must to be noted on the BOL (bill of lading) supplied by the freight company upon delivery).
3.1. If repair costs do not exceed $150, please call us and provide the requested proof of damage. We will issue a refund, with the refund amount determined according to the level of damage.
3.2. If you think that the repair cost will exceed $150 and you would like a replacement, please call us. Our customer service representative will request good quality photos of the damage that show the entire set of gates, BOL (bill of lading) of delivery, shipping labels and the style label on the crate. Your replacement will be processed in timely manner after we receive and review the necessary photos and paperwork.
3.3. In the case of an order cancellation, the customer is responsible for the cost of shipping, both to the customer’s delivery address (if any) and back to our warehouse facility.
3.4. The customer is responsible for the reconsignment fee if the delivery address is changed after the order was shipped from the seller’s facility.
Please note that we will need some time to check the BOL (bill of lading) paperwork to confirm that the customer noted damage before we can process any refund or replacement.
Cancellations, Refunds & Return Policy
Please visit Shipping & Returns for detailed information.