Shipping & Returns
Our goal at Spafair is to ensure you are completely satisfied with your purchase. Please read carefully our Shipping & Return Policy.
Most items are processed and ready for the shipment within 24-48 hours and are delivered within 3 to 5 business days.
Please note that SAUNAS delivery time is 7-20 business days. If you purchase a Sauna, you’ll be required to provide a phone number to schedule your delivery time.
PLEASE NOTE THAT IF THERE WAS NO DAMAGE NOTED ON THE FREIGHT PAPERWORK, WHICH YOU MUST SIGN UPON DELIVERY, SPAFAIR IS NOT RESPONSIBLE FOR ANY DAMAGE. If upon the delivery you found any damage, please visit Terms & Conditions for instructions.
If an item you received from Spafair is damaged or defective, you can return for a refund or replacement within 30 days after the order was delivered. We ensure that all products are brand new and in excellent condition prior to shipping. In the event of receiving an item which does not conform to those standards, please email us at email@example.com to request a return label. Please retain the original package for returns, otherwise, we reserve the right to reasonably refuse any return or charge the 15% restocking fee (if the original package is lost). Returns must be shipped within 7 days of receiving a Return Authorization.
Non-quality related returns:
1. If you paid and decided that you do not want the item, or you purchased the item in error, you may request your money back within 14 days after the order was placed on the website. The amount charged for shipping (if any) will not be refunded. You (the buyer) will also be responsible for the return shipping charges. If you paid a shipping charge and the item is defective or we made an error of some kind, the amount charged for shipping will be in the request a return label. If you insist on returning the item, feel free to contact us via email to state your return reason and request a return label. Our customer care support will inform you of the shipping cost. Please note that returned products must be in original condition for them to be eligible for return and resale. The product should be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item.
2. You can also choose a self-selecting logistics company to return the item, and the shipping expenses shall be borne by yourself. When you need the refund to be issued, please send us an email indicating the order details and return tracking number to expedite the refund process.
Once the returned product has been received and if the item(s) are as per our return policy, we will then process your refund. Please allow us up to two weeks to process your return, and up to 30 days to process your refund. We will always do our best to process your return and issue your refund as quickly as possible.
Cancellation must happen before the item is shipped. Orders are usually shipped within 24-48 hours.
Order cancellation before shipment: You could contact us via email firstname.lastname@example.org to have the order cancelled timely. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you in 5-7 business days.
Item damaged during the shipping:
Upon the receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care support thereafter.
Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and your will.
For Sauna shipping damages please visit Terms & Conditions for instructions.
After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.